Michael Fong

Service Team Analyst Iii at Uber

Based in San Francisco, United States

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Seniority

Staff

Department

Customer/Client Service

Location

San Francisco

Industry

Internet Marketplace Platforms

Company size

165K

Contact information

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Email

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m•••••••@uber.com

Phone

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Background

About Michael Fong

I bring a unique blend of experience in both Quality Assurance and Product Management/Marketing, with a strong focus on communication, problem-solving, and cross-functional collaboration.As a Senior QA Tester on autonomous vehicle technology at Waymo, I worked closely with engineers to identify, debug, and resolve issues—helping to make self-driving cars safer and more reliable.In parallel, I’ve spent over 3 years in product management and marketing, where I’ve honed my skills in product positioning, clear messaging, and stakeholder alignment—always eager to tackle new challenges and deliver impactful solutions.Currently at Uber, I specialize in triaging high-priority system issues, reproducing bugs, and driving resolution from end to end. I serve as a critical link between support, operations, and engineering teams to ensure issues are addressed quickly and effectively in real time.

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