Michael Gialanella

Background

About Michael Gialanella

CompTIA A+ Certified Associate with a Bachelor's degree in Criminal Justice Minor in Cyber Security. 5 years of customer service. Seeking to begin my career in an IT / Help Desk related capacity.My prior roles honed in on my communication skills, however I also developed asolid foundation in troubleshooting technology, including computers and Point of Sale machines. MyCompTIA A+ certification further validates my technical expertise, ensuring that I am wellequipped to manage the responsibilities of an IT/Help Desk role.My coursework at Florida Atlantic University along with my studies preparing for theCompTIA A+ exams have given me a wide knowledge base of technical expertise involvingcomputer operating systems, system administration, personal computer repair/maintenance, anduser support. Moreover, I am committed to continuous learning and prepared to obtain anyadditional certifications which may further elevate my career.My technical skills include a deep understanding of Windows Operating Systems, proficiency inusing remote assistance desktop tools, and knowledge of standard deployment of desktopimages. Also, I am very well-versed in Active Directory Concepts, all of which align with thespecific requirements of a help desk position.