Michael Gilligan

Background

About Michael Gilligan

As a seasoned Senior Client Success Manger with over 7 years of experience in the Recruitment and Digital Marketing industry, I excel in managing strategic client relationships, solving complex problems, and delivering exceptional customer service. Throughout my career, I have demonstrated a reliable track record of success, I've also been in team lead and management roles within Google Adwords UK, IE, and ZA markets. In my current role, I manage new and existing client accounts, ensuring that campaigns consistently hit their strategic targets while collaborating closely with sales teams. By exceeding business retention targets and conducting regular performance reviews, I help clients achieve their goals and maximize their investment. My expertise as a Product Specialist enables me to diagnose and fully own the resolution of technical problems, as well as work through new and existing integration setups with ATS providers. I solve problems by leveraging my deep understanding of client needs and providing personalized service and support. My passion for helping clients achieve their end goals of making successful hires drives my commitment to excellence. I am motivated by the opportunity to foster and grow client relationships, ensuring they receive the highest level of service and support. Collaborating with internal teams, such as product engineers, onboarding, and sales, I strive to resolve any issues promptly and effectively. Key skills and qualifications include: Customer Relationship/Stakeholder Management Customer Retention/Renewals Specialist Data Analysis and Reporting Collaboration with Cross-Functional Teams Technical Product Knowledge Project Management Problem Solving/Product Adoption CRM and Customer Success Platforms (Salesforce, JIRA, Zendesk) Technical Support Communication and Presentation Team Leadership and Collaboration If you are looking for a dedicated and results-driven Customer Success Manager who can manage and grow client accounts, diagnose and solve technical problems, and collaborate effectively with internal teams, let's connect. You can reach me via LinkedIn messaging. I look forward to discussing how I can contribute to your team's success.