Michael Heredia

Background

About Michael Heredia

I’m a cross-industry operations executive with 15+ years of experience transforming complex business challenges into scalable, sustainable systems. My background spans healthcare, retail, and tech-enabled services, and my career has been defined by a common thread: build systems that scale, reduce operational waste, and develop high-performance teams that deliver. From leading $60M+ P & Ls to launching international retail locations to reengineering business operations with AI automation, I’ve driven results that include:$2M in annual cost savings through intelligent automation 300% lift in sales conversion with standardized global processes 86% reduction in lead time via process consolidation 🧠 50% reduction in training ramp through SOP and workflow design I thrive at the intersection of execution and strategy—balancing lean systems thinking with hands-on leadership. Whether scaling early-stage teams or turning around mature operations, I bring a toolkit of KPI frameworks, automation strategies, and servant leadership that drives bottom-line results. Let’s connect if you're building, scaling, or transforming operations.