Michael Pearson

Background

About Michael Pearson

A diverse operational leader with a passion for executing strategies. Extensive experience in problem solving and service management across a range of departments within a business. I am professional and approachable with a focus on team engagement, which is achieved by building strong internal and external relationships. With strength in achieving targets and bottom line results, I am able to lead a team and deliver expected outcomes. Qualifications • MBA (Current) Southern Cross University• RMLV Academy Hospitality Australia• Certificate IV Frontline Management RMIT• Certificate Hospitality Operations Career SummarySouthport Sharks August 2012 – March 2015 Duty Manager Accountabilities:• Organise and manage the daily operations• Ensure the club is meeting the communities needs• Adhering to labour targets and growth strategies• Reward and recognition of front line Team Members• Take disciplinary action when required• Develop and propose business opportunities for the club• Ensure a focus on Workplace Health and Safety• Organise trades and repairs• Provide staff development • Report to executive team• Provide overnight IT support• Ensure cash flow management• Revenue auditing• Stocktake• CRM• SRM• Oversee gaming operations on night shifts• Oversee Loyalty management on night shifts• Contractor managementSignificant Achievements:• Proposed and implemented Xbox tournaments resulting in a broad exposure to a new demographic• Promoted competitions using industry contacts to increase the attendance on promotional nights • Influenced team member engagement by communicating change in a positive manner• Achieved executive buy in highlighting potential increased revenue in gaming• Maximized opportunities to achieve high revenue results• Re-designed cocktail menu, providing costing and training in the absence of a beverage manager