Michael Routen

Call Center Director at Lifeworks Acquise Par Telus Santé Acquired By Telus Health

Based in Arlington, United States

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Seniority

Director

Department

Operations

Location

Arlington

Industry

Human Resources Services

Company size

1.1K

Contact information

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m•••••••@••••••.com

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Background

About Michael Routen

Senior Operations Leader with expertise implementing initiatives & processes that create customer-focused accountability & superior service. Over 18 years Senior Call Center Leadership experience with ability to analyze & champion quality control programs that maximize operational efficiencies & provide exceptional customer experiences. Strong strategic planning, business plan execution, personnel motivation & development, cost containment management & executive presentation skills. Dynamic builder & leader of high-performing teams with a reputation for consistently achieving organizational goals & delivering bottom-line business value with very high employee satisfaction. Recipient of awards for outstanding achievement supported by expertise in: Customer Service & Sales Leadership Business Results Client Relationship Management Project Management Community Involvement / Volunteering Business Process Improvement

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