Michaela Soscia

Background

About Michaela Soscia

As a Senior Customer Success Professional and Wellness Advocate, I partner with organizations committed to fostering employee development and enhancing overall well-being. With a Postgraduate Certificate in Workplace Wellness and Health Promotion and an Honours Bachelor of Science in Health and Disease, my educational background fuels my passion for empowering individuals to overcome barriers to achieving holistic well-being both at home and in the workplace. Throughout my career, I have developed strong project management skills, recently focusing on designing, implementing, and evaluating coaching programs that drive behavioural change within organizations. I excel in coordinating cross-functional teams, ensuring projects are executed efficiently and align with strategic goals. My strengths include: Relationship Building: Cultivating strong partnerships with clients to understand their objectives and deliver tailored solutions that exceed expectations. Project Management: Overseeing project timelines and deliverables, coordinating resources, and facilitating seamless communication to maximize engagement. Outcome Evaluation: Collecting and analyzing data to assess program effectiveness, gathering feedback, and making recommendations for continuous improvement to enhance future initiatives. My extensive experience in delivering exceptional customer support, combined with a client-centric approach, enables me to effectively manage a diverse portfolio of enterprise clients while tailoring communication strategies to boost program and product utilization. With strong skills in stakeholder management, communication, and problem-solving, I am equipped to drive impactful change in any organization.