Michelle Davis Hatch

Background

About Michelle Davis Hatch

Our customers can depend on us to take care of unexpected equipment issues quickly. However, it is recommended by us and equipment manufacturers to be proactive in the care for the longevity of their equipment with planned maintenance. It doesn’t prevent component failure, but can reduce or completely eliminate surprise breakdowns at the worst times. Often costing much more. We also seek the most current factory training available from our customers, equipment manufacturers yearly. It’ A Team Effort… It’s a team doesn’t just mean Night Owl Services technicians. We train our customers in the best use and care practices to create continuity in use, care, and diagnostics of issues to provide the highest return on investment for each piece of equipment. Savings… We save our customers at least 20% overall than our competitors. We are first of all very transparent with our rate sheet with the public. We don’t cause what we call “POCKET SHOCK” with the final bill as so many companies do. This can be measured by the total cost of the hourly rate and parts comparison. We monitor parts list prices and markups to sale most parts at 25% less than most. We do this by having customers who pay their invoices in a timely manner. We also begin training on each customers list of equipment from day one of becoming a Night Owl Services customer. This increases our proficiency and reduces troubleshooting time. Some problems are mysterious to even the designers. We often share in the cost of our customers’ expenses when things go unusually wrong for a customer who does their best to keep their equipment from falling into disrepair. Our customers are not trying to get something for anything. When you have the equipment and need services, you should expect to incur a charge. We can’t work with customers who look for a reason not to pay for services. They wouldn’t expect that from their customers.