Michelle Grogan

Background

About Michelle Grogan

I have been working for WCG Services since November 2021. I Started in the Service Centre, answering incoming calls from people looking for employment and calling referred clients to book them appointments with Employment Ontario Employment Service Providers. I then moved onto the Claims Processing Specialist role, where I audited finalized Client Outcomes, Client and Employer Financial Claims. I am currently a Quality and Training Specialist. In my current role I audit Employment Ontario Employment Service Provider's client files and Service Provider's policies and procedures to ensure they meet compliance. This provides clients that are looking for gainful employment with the same quality of Services throughout all of our catchments. On my off hours I focus on my business Fairy Good Listener. I put my Active and Empathic Listening skills to use, by listening to people who are going through a hard time and just need to vent. I hope to make a positive difference for others. Past experience includes: Starting my own business MAG.nificent Events - creating personalized weddings and private, charity and corporate events for over 10 years. Working at GoodLife Fitness for 8 years, from customer service representative, to Club Administrator and finally moving into Assistant Manager. I left to give back to others in another way, by become Case Manager at a Crisis Centre - Dr. Roz's Healing place. I am thankful for the time I had there and the opportunity to support the clients and help them with fresh starts for their lives. I then became a Service Manager for Playdium Whitby - Cineplex. I managed the supervisors, players, birthday parties and events always ensuring all guests didn't just have a good time, but an amazing time - leaving and wanting to come back for more. I have gained so much knowledge, especially in restaurant FOH. Through our my careers, I've managed to gain a great deal of skills: Auditing skills Strong communication skills - written, verbal and active listening skills Psychology studies Spiritual health Great eye for detail, & time management Restaurant management SmartServe Excellent customer service skills - creating great rapport Work well in fast paced, stressful situations Complete data entry, reports, contracts, action plans and presentations Negotiation skills Staff and volunteer recruitment and training Microsoft Office Work well independently and in a team Occupational Health and Safety WHMIS CPR AED and First Aid Crucial Accountability Manage over 15 associates