Michelle Kingery

Background

About Michelle Kingery

Worked with sales and operations staff to implement major market clients onto the payroll system.Started a payroll processing company from the ground up that inlcuded: choosing a payroll system, purchasing the required equipment, setting up relationships with tax agencies and ACH processors, hiring staff, etc.Grew a client base from zero to 450 client within 19 months. Maintained a client service survey score of 4.58 on a scale of 1 to 5.Increased a client base 40% in five years despite a challenging economic environment. Sustained client service survey scores in the 90s for over five years.Drove revenue from $6M to $9M in three years by accepting the additional responsibilities of a Major Markets Hub, a payroll distribution center and regional accounts receivable.Managed a Major Markets operation with employees located in three locations.Worked as part of a nationwide team of nine Operations Support Specialists and the Corporate Training Department to rewrite the Payroll Specialist Training materials and Senior Payroll Specialist Exam.Streamlined the branch process for reporting the month end statistics to corporate.Worked with corporate AR to BETA test a new corporate wide AR system.Achieved an employee retention rate of 99.9%.Maintained a payroll distribution accuracy rae of 99.97%.Orchestrated the relocation from a office to a office.Learned 3 payroll processing systems, a AR system, a Report Writer system and several other internal operating systems.Specialties: Management and leadership, training and development, AR/AP and recruiting.