Michelle Olson

Background

About Michelle Olson

Performance-driven, dynamic, forward-thinking and purposeful integrator that guides strategic direction, values ownership, thrives on challenge, and emphasizes aligning core purpose to priorities, increasing tempo of change and holding teams accountable in delivering planned outcomes. Focused on evolving leadership roles for innovative organizations inspired by technology and dedicated to growth in new and existing markets. Enterprising, versatile and confident executive with over 20 years of progressively increasing responsibilities, including 15 years of specialized experience empowering organizations, driving value by championing initiatives that accelerate solutions and sponsoring numerous projects concurrently. Skilled in leveraging interactions to strengthen engagement, foster effective communication, promote critical thinking, encourage problem solving, facilitate conflict resolution and dismantle roadblocks to success. Proven record of transforming ideas into executable plans, sustainably scaling teams and operations, influencing collaborative relationships and implementing data-driven decisions to gain competitive advantages, boost KPIs and exceed P&L objectives. Professional Achievements: • Accelerated strategies for growth and transformation on teams with deals $80M+ • Restructured deal terms and boosted revenue growth by 4%, generating an additional $1.35M of annual revenue • Trained 6 managers and directed the management of 25+ simultaneous short-term and multi-year projects with budgets up to $13.5M • Led an intensive training program in strategic account management, collectively achieving 100% of target with $33M annual revenue • Launched customer programs, engaging the C-Suite to align the company to customers’ needs and conducting 300+ user interviews • Piloted the QA program, preventing massive loss by steering 250+ internal audits, correcting defects and implementing SOPs • Pioneered Agile adoption and overhauled 20+ complex projects, increasing quality from 55% to 98%; 78% increase • Rolled out interactive data visualization tools, improving team productivity by 40% and saving 10 hours of manual reporting per week • Implemented workflow automation software to streamline operations, cutting data processing time by 50% and operating costs by 21% Professional Certifications: CPD | Certified Project Director PMP | Project Management Professional CSM | Certified ScrumMaster CSPO | Certified Scrum Product Owner LSSGB | Lean Six Sigma Green Belt Certification CPM | Certified Property Manager RPA | Real Property Administrator