Michelle Panayi

Background

About Michelle Panayi

An experienced marketing, client experience and client development professional, with key strengths in client engagement, team leadership and coaching, strategy, communication, commercial insights and knowledge, revenue retention and generation. Passionate about unlocking the direct correlation between employee satisfaction, customer loyalty and improved financial performance in organisations. Ability to gain credibility at Executive level and with internal and external stakeholders. A self-starter and passionate people-person that can build and inspire strong teams to work towards a clear, shared vision. Natural style is to be diplomatic and positive, with an eye on strategic outcomes.Strong, transferable skillset and the potential to deliver growth in any sector or discipline.Specialities include:* Leading large Customer Experience and business transformation programmes and improvements. Includes insight, strategy, journey mapping, promises, service design, implementation and measurement* Change management, project management and people experience enhancement * Coaching agile, multi-function teams (direct and matrix) to solve problems, innovate and deliver results* Designing, developing and implementing firmwide opportunity-led Key Account Management programmes, to help businesses win, grow and retain their most important clients * Strategy, definition and execution, translating plans into prioritised initiatives* Influencing decision makers and stakeholders, winning hearts and minds, demonstrating value