Mohit Bhatnagar

Background

About Mohit Bhatnagar

A strategic leader in the GCC (Global Capability Centre) sector, with 25+ years of successful organizational & LEADERSHIP experience. I develop STRATEGY, build budgets and service roadmaps. My strength in TRANSITION / MIGRATION and operational excellence have been pivotal in strategic business transformations. I set up, transitioned and operationally managed the first global technical support operation for IBM in India as early as 2004. I possess expertise in COST (Opex & Capex) and PROFIT CENTRE MANAGEMENT. Having MANAGED GLOBAL OPERATIONS, I am adept at STANDARDIZATION AND PROCESS IMPROVEMENT. Skilled at building and leading large & medium sized teams, I possess 20 years+ experience in RECRUITMENT, TALENT DEVELOPMENT & RETENTION, and PERFORMANCE MANAGEMENT. I have built and scaled multiple teams across India, Central & Eastern Europe and Mexico and led large 7/24/365 global support delivery across multiple Global locations supporting different languages; BALANCED WORKLOAD TO OPTIMIZE PERFORMANCE. I’ve LED TEAMS across ENGINEERING, OPERATIONS and CUSTOMER SUCCESS. As a business Head I have extensive exposure in STAKEHOLDER MANAGEMENT & COLLABORATION WITH GLOBAL TEAMS. I have established and nurtured working relationships across geographies with executives, colleagues and customers. My current role involves close and regular interaction with multiple global and in-country teams spanning shared service functions and technology teams. Adept at PROGRAM & PROJECT MANAGEMENT, I’ve executed transformation programs with budgeting, resource management, and risk mitigation. Prepared leadership reports and facilitated stakeholder communication. Enabled collaboration across teams and managed change effectively. I am experienced in developing and implementing CUSTOMER SUCCESS strategies. Being a strong advocate of meaningful AUTOMATION AND DIGITIZATION, I have spearheaded multiple EFFICIENCY ENHANCEMENT projects, the most recent one leveraging AI (Microsoft Copilot). Ensuring operations comply with LOCAL LAWS, REGULATIONS, AND INDUSTRY STANDARDS, I’ve established a robust RISK MANAGEMENT framework, participated in audits, and remediated findings effectively. Possessing strong understanding of business prioritization and CONTINUAL IMPROVEMENT, I have customized service delivery to better suit organizational and stakeholder requirements. MANAGING VENDORS, I have inculcated good knowledge of procurement processes including managing RFPs.