Muhammad Faruque

Background

About Muhammad Faruque

Highly analytical IT Support Engineer with a master’s in data science from the New Jersey Institute of Technology and a bachelor's in management information systems from Rutgers University. Specialized in delivering Level 1 and Level 2 technical support to enhance operational efficiency in fast-paced environments. Proven track record in managing user accounts in Active Directory and Azure, overseeing the procurement and deployment of IT infrastructure, and facilitating technology-driven projects that align with business goals. Adept in administering telephony systems via Avaya IP Office and monitoring VPN access to ensure secure communication. Strong collaborator with Level 3 support and third-party vendors, focused on optimizing network performance and maintaining comprehensive documentation of IT processes to support strategic decision-making in private equity settings.