Mustafa Samir

Background

About Mustafa Samir

Workforce Management professional with a strong progression from Resource Management to Real-Time Analysis, and currently working as a Global Scheduling Specialist. This end-to-end exposure allows me to translate forecasts and operational needs into efficient, data-driven schedules.I support multi-region, high-volume operations across North America, Europe, and the Middle East, working on complex international accounts in telecom, e-commerce, hospitality, gaming, and food delivery environments. My focus is on building optimized schedules that balance service levels, cost efficiency, utilization, occupancy, and agent experience.With hands-on experience across the full WFM lifecycle, I collaborate closely with Planning, RTA, and Operations teams to manage demand volatility, peak periods, and intraday changes, while ensuring schedule accuracy and coverage efficiency.I am continuously developing my technical and analytical skills with the goal of growing into advanced Planning and Forecasting roles within global Workforce Management organizations.( Open to regional and global Workforce Management opportunities )