Nancy Parker
Business Development Director at We Are Woven
Based in Bristol, United Kingdom
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Seniority
Director
Department
Sales & Business Development
Location
Bristol
Industry
Outsourcing and Offshoring Consulting
Company size
144
Contact information
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n•••••••@wearewoven.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Nancy Parker
A BPO professional with 30 years experience in Inbound customer service, Outbound business to business and back office facilities; including 5 years utility sector experience as a Customer Service Manager responsible for over 120 front line staff. I am a passionate, enthusiastic, outgoing and very personable character. My strong leadership skills include people performance and relationship management with the ability to build trust and confidence with stakeholders at all levels. I have a strong understanding of the impact to deliver a first class customer service experience, whilst driving down operational costs; along with the experience of working in highly regulated sectors maintaining KPIs and exceeding client expectations. Specialties:Operations Management • Leadership & Team Building • Business Strategy • Customer Service• Customer Experience• Change Management • Telemarketing• Lead Generation• Process Improvements • Stakeholder Relations • CRM • Quality Assurance & Control • Revenue Growth
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