Natalie Tring

Background

About Natalie Tring

Hi, I’m Natalie Tring – Customer Experience Specialist at Flexeserve. As the world’s #1 hot-holding manufacturer, we’re helping businesses across the globe revolutionise their food-to-go operations. My role is to ensure that we’re always going the extra mile for our customers and exceeding their expectations. No matter if it’s while exhibiting at an event or as a visit to our HQ, every interaction with our customers is one where we can put them first. To do this, I support our expert culinary team in key areas of Flexeserve Solution. This is our unique six-part service that gives our customers the opportunity to work directly with us to utilise industry-leading experience and achieve true hot-holding. I prepare ingredients, cook dishes and package them for display and sampling in our patented hot-holding units. By demonstrating the incredible quality and diverse variety of hot food held by Flexeserve products, our customers can fully experience that ‘wow’ moment when they see and taste what’s possible with our unique hot-holding technology. As the menu requirements can differ widely between our customers, I could be preparing anything from cheeseburgers and hotdogs for a festival food truck one day, to your favourite Asian restaurant’s noodle dishes and rice bowls the next. Each dish has its own challenges to address when working alongside the customer’s food development team, or providing the entire service, for testing and evaluation. We take a concept from a customer, develop an optimum preparation method and packaging solution and test both together over periods of several hours to monitor the food’s quality. From there, we can use our results to provide the customer with the ideal process for their individual food operation. This all takes place at our Global Headquarters in Leicestershire, where I’m also responsible for ensuring visitors’ experiences at the home of hot-holding are positive from beginning to end. From their greeting and lunch offerings, to providing a space that’s presentable, hygienic and creates a wonderful working atmosphere, it’s all part of delivering a service that represents our industry-leading brand. With over 25 years of sales, office management, customer service and food preparation experience, I’ve always been happy to be part of a team providing great service to people. Now, with Flexeserve, I’m able to do that every day, on a bigger scale than ever before.