Nick Samaha
Airport IT Project Management Airline Integration at Amadeus
Based in Montreal, Canada
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Seniority
Other
Department
Other
Location
Montreal
Industry
IT Services and IT Consulting
Company size
24K
Contact information
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n•••••••@amadeus.com
Phone
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Background
About Nick Samaha
A bilingual, PMP® certified Project Manager and ITIL® certified Service Manager with extensive experience in managing Service Centers (Helpdesk) and IT projects on a global scale. Skilled in enhancing operational performance through implementation of systems, solutions and procedures based on ITIL® framework. Experienced in developing and refining Support Center processes and procedures to meet client and business demands to ensure overall customer satisfaction, while maintaining on target Service Level Agreements (SLAs).Experienced in IT Project Management tools and methodology.Areas of Expertise:* ITIL® Life Cycle framework Implementation* IT Service management & Customer Service* Service Desk Operations.* People Management & Leadership.* Project Management
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