Nikolai Ussov
Regional IT Director, Northern Europe at Transcom
Based in Tallinn, Estonia
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Seniority
Director
Department
Other
Location
Tallinn
Industry
Outsourcing and Offshoring Consulting
Company size
17K
Contact information
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n•••••••@transcom.com
Phone
5 credits+372 ••• •••• ••••
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Background
About Nikolai Ussov
Strategic IT Director with 15+ years of experience leading global IT operations, service delivery, and cybersecurity for user environments. I build and lead high-performing teams, manage multi-million euro budgets, and deliver measurable business value. What I Deliver Through My Teams: Security Transformation: Led the automation initiative that reduced critical vulnerabilities by 95%. Cost Optimization: Directed programs that cut infrastructure costs by 30% and procurement by 20%. Service Excellence: Drove a process overhaul that slashed support ticket resolution times from 4 hours to 15 minutes. Strategic Leadership: Expert in ITIL, Six Sigma (Green Belt), business partnership, and BCP/DRP. My mission is to build IT functions that are true business partners—proactive, efficient, and secure. I empower my teams and build relationships based on trust and results. Open to new leadership opportunities in IT Services & Operations. Let's connect.
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