Norman Coumans
E-learning Developer at Metier Customer Service Academy
Based in Maastricht, Netherlands
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Seniority
Staff
Department
Information Technology
Location
Maastricht
Industry
Professional Training and Coaching
Company size
2
Contact information
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n•••••••@customerserviceacademy.nl
Phone
5 credits+31 ••• •••• ••••
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Background
About Norman Coumans
Interested in Instructional Design, Content Management, Relations Management, After Sales Management, Project Management, Operational Management, Process improvement, Quality improvement. Specialties: • Development of interactive E-Learning programs. • Excellent understanding of corporate procedures and processes. • Valuing and maintaining customer relations. • Converting verbal agreements into contracts. • Monitoring and managing progress of projects. • Translating Customers' input and feedback into service. • Process improvement • Lean Six Sigma
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