Verified recordHuman Resources Services

Norman Lee

Director Sales Operations at Adp

Based in New York, United States

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Seniority

Director

Department

Sales & Business Development

Location

New York

Industry

Human Resources Services

Company size

102K

Contact information

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n•••••••@adp.com

Phone

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Background

About Norman Lee

Client Experience and Customer Service Leader with expertise in driving Product and Service improvements by leveraging Voice of the Customer, NPS, KPI, CRM, Sales, and Service data and analytics. Experienced in Customer Experience Program Management, Analytics and Reporting and crafting recommendations to improve Client, Customer, User Experiences, influence product Roadmaps, and drive contact reduction, while mitigating privacy, compliance and operational risks. Strong track record in influencing senior leadership by presenting compelling cases for change. AREAS of EXPERTISE: Customer Experience, Strategy, Data Mining, Business Transformation, Voice of the Customer, NPS, Research, Analytics, Process Improvement, Change Management, Survey Program Management, Compliance, Servicing Strategy, and Operations

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