Olu Soile
Operations Assistant at World Health Organization
Based in Copenhagen, Denmark
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Seniority
Staff
Department
Operations
Location
Copenhagen
Industry
International Affairs
Company size
31K
Contact information
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o•••••••@••••••.com
Phone
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Background
About Olu Soile
A dedicated and an experienced IT/ICT Support professional passionate about turning technical challenges into seamless solutions. With a strong background in troubleshooting, system support, and user training, I specialize in keeping businesses running smoothly by delivering exceptional, fast, reliable tech support across remote, hybrid, and in-person environments. My hands-on approach with technology tools enables me to implement ICT management strategies, resolve complex ICT issues. Additionally, I am adept at establishing rules and procedures for data sharing, supporting data system users, and assisting with data extraction to ensure the safeguarding of digital databases. Key Skills & Tools: • User account management (Active Directory, Microsoft 365) • Desktop & mobile support (Windows, macOS, iOS/Android) • Ticketing systems (ServiceNow, Zendesk, Jira) • Remote troubleshooting (TeamViewer, Remote Desktop, Zoom, AnyDesk) • Strong focus on first-call resolution and user satisfaction.
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