Omar Kalis

Background

About Omar Kalis

Accomplished Customer Support Manager with over 8 years of experience in the tech industry. I specialize in assisting early to mid-stage tech companies in optimizing their support teams to enhance the customer experience. Here are a few highlights from my portfolio: Created a streamlined support training and onboarding program, reducing onboarding time from 4. Established a support ticket quality review initiative that improved team performance, resulting in. Developed tailored support KPIs that align with customer expectations and company objectives. I am passionate about collaborating with organizations that focus on delivering an exceptional customer experience. I'm always open to connecting with individuals who share similar interests, whether it's discussing customer experiences, or even topics like aviation or photography. Don't hesitate to reach out to me here on LinkedIn!