Oneil Johnson

Background

About Oneil Johnson

Specializing in customer experience enhancement and real-time operational analysis, my career at Xperigo has been defined by a steadfast commitment to improving service delivery and process efficiency. We have successfully managed diverse customer queries, ensuring the Solutions Centre team operates with up-to-date product knowledge and support systems. Collaborating with the team, we have effectively executed disaster recovery plans, safeguarding business continuity. My analytical acumen has been crucial in monitoring customer contact patterns and managing work queues, contributing to the optimization of staffing levels and resource allocation for our service channels. These efforts have led to increased quality assurance and more robust data management protocols, aligning with our goal of providing world-class customer service and operational excellence.