Pamela Serrano

Background

About Pamela Serrano

My name is Pamela! I am a strategically-minded Implementations and Operations Director with 8+ years' experience in Healthcare and Health-Tech. I deliver optimal results and value, with experience of building structures, processes and training in start-up companies from the ground up. I have been recognized for driving the professional development of employees, increasing efficiency, and supporting the scaling of rapidly growing company operations. Key Achievements-Built and led a team of 10, who in turn managed up to 300 Scribes in total, responsible for all top-down leadership, operations, organizational management, training and performance-Conceived and built management tiers into the company's operational structure, enabling the rapid growth of the company; reaching more than 5X growth during tenure-Managed 2 complete software updates that required full migration of the startup company including the transition of all accounts 1 by 1, plus the full staff training on each new system-Created advanced training for all existing and newly-developed positions to ensure consistent performance and the longevity of best practices-Streamlined systems and processes to increase efficiency and overall business operations, and ensured the consistent delivery of a timely, accurate product for end users within 24hrs. Currently, I am focused on leveraging my skills in leadership, operational strategy, team management, and organizational management to drive key business initiatives and goals in alignment with stakeholder expectations and overall company vision. Key Skills & Competencies-Leadership & Management -Team Building & Management -Cross-Functional Teams -Strategic Planning & Execution -Operations Management -Training & Development -Hiring & Onboarding -Performance Management -Stakeholder Management -Account Management -Client Management -Customer Retention -Customer Insights -KPI & Metrics -Continuous Improvements -Transformation -Project Management Feel free to connect if you wish to know more about my experience. Open to opportunities!