Patty Sousa
Quality Customer Experience Specialist at Alight Solutions
Based in Orlando, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Orlando
Industry
Human Resources Services
Company size
11K
Contact information
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p•••••••@alight.com
Phone
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Background
About Patty Sousa
Experienced customer experience specialist directly responsible for enhancing customer service associate execution through performance management, training and employee development. Engaged in identifying key associate activity trends and drive analysis and plans to create process improvements in customer service. Consistently called upon to lead and participate in enterprise wide case studies to enhance service call performance and reduce costs which improves revenue.
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