Paul Pennell

Background

About Paul Pennell

42 years 7months Local Government experience 12 years IT Service Desk experience 5 years Systems Administration experience DBS Checked Troubleshooting Problem Management Customer Service Excellent Communicator Experience of Heat Call logging system v 8.4, v 9.5 (including administration of the Application); Remedy/Helix Software (support): Microsoft: Win 98, 2K, XP, 7, 10. MS Office 97 to 2013 Hardware (support): Desktop and Laptop: Compaq, Dell, HP. Blackberry, IPads, IGels, Exchange Management Console, Active Directory. Took full ownership of incidents, ensuring users were provided with accurate and timely updated information relating to their reported incident/request Maintained accurate activity updates (Journals) within the Call Logging System (Heat) Produced/updated technical support documentation and User Guides Advised and assisted colleagues in the resolution of incidents logged. Mentored other/new team members Courses and Training Assertiveness Skills Sept 2007 Autism Awareness Sept 2016 LearningPool Biological Psychology On going FutureLearn Customer Relationship Building March 2005 WWP TRAINING LTD Data Protection & FOI June 2008 Disability Discrimination and Reasonable Adjustments July 2018? ACAS Emergency First Aid Skills Sept 2007 Equality Act 2010 June 2018 Equality and Diversity - ACAS July 2018 ACAS HEAT Administration I March 2006 Frontrange HEAT Crystal Complete Nov 2004 Frontrange Manual Handling Aug 2005 Mental Health Awareness LearningPool Recruitment and Selection January 2007 Equality in the Workplace Nov 2019 Modern Slavery and Exploitation certificate March 2020 SloughAcademy Information Security Nov 2019 Joint Safeguarding Awareness Nov 2019 Prevent Dec 2019 Safeguarding Adults Awareness eLearning 2016-17 Whistleblowing with Confidence March 2020 SloughAcademy Starting with psychology Aug 2020 OpenLearn (OU) Introduction to child psychology Aug 2020 OpenLearn (OU) Challenging ideas in mental health Aug 2020 OpenLearn (OU)