Paul Ramos

Background

About Paul Ramos

Solutions-oriented professional with 15+ years of experience designing and implementing cost-effective, high performance technical and operational solutions to meet challenging business needs.* Well-equipped with cross-functional background spanning IT, technical support management, operations management, and sales.* Proven record of success planning, coordinating, and executing technical support operations across multiple locations and hundreds of internal/external users.* Organized, take-charge professional with exceptional follow-through ability and detail orientation; able to plan and oversee projects from conception to successful conclusions.* Highly effective cross-functional leadership, business, and technical skills, with talent for inspiring superior team performance while coordinating initiatives in customer-focused, deadline-driven environments.* Superior communication and interpersonal skills. Regularly noted for customer service mentality and the ability to build rapport with individuals on all levels. Specialties: Technical Support Management • Project Management • Technology Installation/Upgrade Customer Service & Training • Troubleshooting & Issue Resolution • Business Analysis • Multi-Site Operations Team Leadership & Motivation • Conflict Resolution • Process Improvement • Best Practices Implementation • DCS-DIAD Control System• DPS-Dispatch Planning System • The Center PC