Paula da Silva

Background

About Paula da Silva

With over nine years of experience in payroll operations and leadership, I am passionate about delivering accurate, timely, and compliant payroll services to organizations. I hold a NZPPA certificate, and a diploma in software development which enable me to combine technical, analytical, and problem-solving skills with a customer-centric approach. As a team leader at Stats NZ, I aligned my team's goals with the organization's vision and values and fostered a culture of collaboration, innovation, and excellence. In my most recent role, I supervised payroll operations, offered senior-level guidance to the team, and steered them toward success by ensuring precise and punctual processing of payroll. Additionally, I managed end-to-end payroll, ensuring all payments were processed promptly and complied with relevant legislation. I also leveraged my software development skills to enhance the payroll system, automate workflows, and improve efficiency and quality. I used my customer service and communication skills to build strong relationships with internal and external stakeholders and handled payroll queries and issues with professionalism and care.