Peter Herrera
Senior Analyst, Project Program Management at Dell Technologies
Based in United States
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Seniority
Manager
Department
Operations
Location
United States
Industry
Computer Hardware Manufacturing
Company size
136K
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p•••••••@dell.com
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Background
About Peter Herrera
Voice channel senior analyst with a focus on the Interactive Voice Response or IVR phone system support. I help create telecom routing solutions for internal customers which directly affect external customers, working to make the customer journey as efficient as possible. Collaborate with IT and Project management teams on IVR related programs Test new callflow designs in the SIT environment Support Deployment testing to include regression Monitor the environment post deployment to ensure full acceptance Professional Experience / Skills: 3 years in Interactive Voice Response or IVR support 6 years in Telecom Voice routing programs and run the business support 5 years in a Change Management role within Contact Center Support 5 years in Contact Center Operations Real-Time support 5 years in Manufacturing Materials Handling support 6 years in Supervisory and Production Planning roles in the Semi-conductor industry Served 4 Years in the US Marine Corps in a Supply Support Role
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