Peyo Dimitrov

Background

About Peyo Dimitrov

Experienced bilingual Technical Support Specialist with a demonstrated history of working in the outsourcing/offshoring industry- Excellent communication and negotiation skills and telephone manner- Excellent customer care skills- Team worker- Good organizational and problem solving skills- Analytical thinking and case resolution orientation- Passion for helping others and creating positive support experience- Ability to multitask- Proficient user of MS office package (Word, Excel, Power Point, Outlook, etc)- Zendesk Customer Servise Software (support ticket system); Hp rescue remote calling card, HPSM ticketing system, SalesForce ticketing system Active Directory- Initiative person, willing to learn- Work effectively both as team member and independently- Ability to take decisions in stressful situations.