Directory · BG
Outsourcing and Offshoring Consulting in Bulgaria
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Bulgaria. Browse the public index, then filter or export on Kipplo.
Companies
63 on file
Eastvantage
Eastvantage is a global managed services and outsourcing partner helping businesses grow with confidence through reliable, scalable, and technology-enabled delivery. For 16 years, we’ve been a trusted outsourcing partner, supporting organizations worldwide across Finance & Accounting, Customer Experience, IT Outsourcing, and Software Development, combining operational excellence, domain expertise, and practical innovation to simplify complex business operations. In 2026, Eastvantage strengthened its platform through a strategic investment in Looming Tech, expanding our capabilities in AI, digital transformation, and software engineering, with delivery across Belgium, Bulgaria, India, Morocco, the Philippines, and Spain. Wherever our clients are in their growth journey, we provide the expertise and delivery power to help them move forward with confidence. Outsourcing made easy.
1001 to 5000 staff
Mgsd Pro
MGSD Pro Bulgaria is managed and owned by professionals with a management experience from leading AdTech, Marketing, IT & Financial companies. With over 30 years of background in managing every perspective of a business and experience based across the globe. We provide Employee of Record Services, Outsourced Solutions, and Marketing Services. From launching a team in Europe, extending your operation, or solving your recruitment skills challenge, we can tailor a solution to deliver your requirements. We provide exceptional talent to deliver business results having gone through our robust selection process that ensures your skilled expertise to solve your business challenges and deliver results. A proven safe pair of hands guiding you through the journey. We deliver Talent solutions that make sense and are flexible for your needs. Our Mission Deliver business growth by providing expert services and resources through collaboration, integrity, innovation, fairness, and honesty.
1 to 10 staff
Bulde Ltd
BULDE Ltd. was founded as a Bulgarian-German full-fledged contract manufacturer based in Plovdiv, specializing in the outsourcing of production and assembly of industrial components made from steel, aluminium, plastics, and elastomers. Certified under ISO 9001 and ISO 14001, BULDE combines innovation, sustainability, and energy efficiency with a strong commitment to reliability, demonstrated by an average delivery performance above 95% for all customers. As an independent and neutral manufacturer with no own brands, BULDE focuses entirely on providing tailored solutions for its international clients in Germany, the Czech Republic, Denmark, France, and Switzerland. The company supports businesses that want to focus on their core competitive advantages and outsource lower value-added processes, optimize layouts and free up space, or establish a reliable joint venture in Bulgaria. BULDE delivers end-to-end contract manufacturing solutions, including procurement of raw materials and packaging, production, assembly, warehousing, delivery, outsourcing of machinery and processes, and automation. With steady growth and expanding international partnerships, BULDE is your trusted partner for competitive, high-quality, and scalable manufacturing in Europe.
51 to 200 staff
Bright Receptionist
Bright Receptionist offers 24/7 smooth and hassle-free instant guest communication for Airbnb and Vacation Rentals. Main services include:(1) 24 / 7 INSTANT GUEST COMMUNICATION: Personalized communication with your guests via chat, email and phone – all answers in less than 1 hour (usually in minutes). Includes also- Screen potential guests - Handle all bookings and inquiries - Organize key exchange and check-in - Coordinate cleanings with your housekeepers - Coordinate technical issues with your technicians - Coordinate day-to-day operations with your local property manager - Deal with emergencies and resolution cases - Manage listings, calendars and availability - Virtual concierge: providing information about the property and the area (2) LISTING OPTIMIZATION FOR AIRBNB, BOOKING.COM, VRBO, EXPEDIA etc- Create a copy for your new or existing listing(s) that provokes action - List your properties on OTAs: Airbnb, Booking.com, VRBO, Expedia etc- Implement strategies to improve your visibility in search engines (3) SYNCHRONIZATIONS, INTEGRATION & AUTOMATION - Synchronize all different channels and platforms you use - Manual check of all details to prevent double bookings on a daily basis (4) REVENUE MANAGEMENT - Develop a pricing strategy adjusted to cover seasonality, early bird & last minute discounts, long-stays etc. with accordance to your location and competition - Daily adjustments of your prices with accordance with your rate plans in order to maximize bookings and occupancy (5) REVIEW MANAGEMENT- Write reviews to your guests - Write answers to your guest reviews - Write answers to your negative guest reviews in a professional manner that leaves a positive impression in your new potential customers
1 to 10 staff
Callboxs
Callboxs is an innovative and rapidly growing BPO and KPO telecommunications company with over 15 years of industry experience. Initially focused on telemarketing, customer service, and online commerce, the company has, over the past six years, specialised in direct sales conducted via telephone, delivering measurable results across multiple industries. As a full service Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) provider, Callboxs delivers both operational execution and data-driven intelligence. Our services include customer acquisition, sales and subscriptions, reservations, technical support, campaign management, performance tracking, and process optimisation. We operate from Bulgaria, with branches in Dubai serving the GCC region and Abuja supporting operations across Africa, enabling localized delivery backed by global standards. Our success is driven by a young, creative, and highly skilled team capable of managing end to end campaigns from product launches and market expansion to customer lifecycle management and technical maintenance executed with efficiency, accuracy, and scalability. Key achievements include:*Partnerships with 150+ industry leaders *Net Promoter Score (NPS) of 88 *Forbes Business Award – Most Innovative Company of the Year (2023)*BPO/KPO Award, Burgas (2023)*SC Awards – Best Customer Service (2022)*Operations in 10 countries across North America, Europe, and Asia *20+ bespoke BPO and KPO technology solutions, increasing client productivity by 40% Callboxs has been featured in Forbes, including an interview with Co-Founder Anna Yotova, highlighting the company’s innovative approach to BPO and KPO delivery, performance tracking, and scalable sales operations. Today, Callboxs is trusted by global brands such as Deutsche Telekom, Wizz Air, Bupa, trivago, Amazon, KFC, and Samsung, e.t.c, delivering reliable, high performance customer engagement and sales solutions across international markets.
1001 to 5000 staff
Kingsland Innovation Centre
Kingsland Innovation Centre accelerates the projects of tomorrow. As the world’s first source for certified blockchain developers, Kingsland Innovation Centre deploys the best trained blockchain specialists in the industry to triage, fault-find or fast-track blockchain projects, helping integrate the cutting edge tech of the future into our present reality. Whether you’re looking to employ a dedicated team of specialists or you’re seeking a third party to manage your projects, we work with clients to select the model that best suits the needs and preferences of their business or project. It is our mission to unite you with the fullest extent of your company’s tech potential. Kingsland Innovation Centre deploys highly-skilled, goal-oriented blockchain developers to work on transformational global blockchain projects. World’s best source of highly-trained certified blockchain developers. All developers have completed the Blockchain Immersion course through Kingsland University, a SACS-CASI accredited institution. Agility to quickly and effectively deploy devs Dedicated project managers for contracts with multiple dev-pod teams. Kingsland Innovation Centre blockchain developers are selected for their skills, talent, and education. Accelerate innovation with Kingsland. Contact our enterprise solutions team today.
11 to 50 staff
Sales Source Services
At Sales Source, we empower home improvement businesses by integrating advanced AI technology to automate sales, appointment setting, and customer communications. Our AI-driven solutions streamline lead management, scheduling, and customer interactions, giving business owners the freedom to focus on what truly matters. With intelligent automation, your business runs seamlessly on autopilot, offering customized insights and scalable growth strategies.
1 to 10 staff
Zephyr Group Eood
ZephyR Group EOOD is a team of professionals in customer contact, administrative work and social media and online marketing services. We do this from Bulgaria, so we can guarantee you very competitive prices. We are located in the city of Plovdiv (2nd city of Bulgaria), one of the most beautiful cultural heritage cities of Central and Eastern Europe. We have a Belgian management with a representative office near Ghent and are always available to discuss your wishes and ideas.
1 to 10 staff
Sofica Group, A Teletech Company
Founded in 2004, Sofica Group has become the largest BPO provider in Bulgaria in terms of size, stability and quality of services and one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe. The company is part of TeleTech Holdings Inc.(NASDAQ: TTEC), a leading global provider of technology-based customer engagement solutions. We currently have an operational capacity of 1100 seats split in Sofia and Plovdiv, Bulgaria and Skopje, Macedonia. Our experience allows us to provide leading global and local clients with a broad range of tailored BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing) and HRO (Human Resource Outsourcing) services. The convergence of these diverse types of outsourced services is our main competitive advantage. Our leading position has been founded on the commitment to our team: to our people. A career at Sofica provides a supportive working environment presenting a variety of career growth opportunities. Be sure to take a look at our service offerings to get a better feel for the company or visit our site for current career opportunities – our HR team will be happy to hear from you.
1001 to 5000 staff
Pontica Solutions
Pontica Solutions is an award-winning CX partner, helping global brands design, scale, and operate customer support, back-office, and technology-enabled operations in 20+ languages. Our teams combine industry expertise, smart use of technology, and structured delivery models to solve real operational challenges, supporting growth, efficiency, and consistently high-quality experiences in fast-moving markets. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes: Analyzing your operational needs and creating high-quality, tailored solutions Designing and implementing a structure that will fit your own business Selecting and recruiting the right profiles for your operations Managing all operations to ensure the highest level of performance excellence Analyzing and reporting the voice of your customer (VoC) Using advanced data analytics to improve CSAT score and team performance Integrating advanced AI and automations that fit your own workflows
501 to 1000 staff
Marketstar Bulgaria
We are celebrating 36 years of creating growth for businesses around the globe! MarketStar is the global leader in B2B sales outsourcing and the pioneer of Sales as a Service®, a proven, scalable model for predictable revenue growth. Organizations from multinational enterprises to high-growth brands choose MarketStar to accelerate revenue through pipeline development, customer acquisition, partner enablement, and customer success solutions—all powered by AI-driven insights and CRM-aligned execution. Headquartered in Ogden, Utah, and operating in 90+ countries through multilingual, in-region teams, we deliver measurable impact across industries including SaaS, Cloud, Cybersecurity, AdTech, eCommerce, Hardware, and IT Services. At MarketStar, we create growth for our clients, our people, and our communities. MarketStar Bulgaria is a key part of our global network, joining strategic hubs in India, Ireland, Mexico, the Philippines, and Australia. Our multilingual team in Bulgaria contributes to MarketStar's mission by delivering exceptional sales and customer success solutions to clients across Europe and beyond, while embodying the core values that unite our employees worldwide.
1001 to 5000 staff
Oworkers
We are a MULTILINGUAL BPO company (Business Process Outsourcing) highly specialized in :>> HIRE with Staff augmentation solution - We source, hire, host and supervise your staff in our centers, you manage them remotely >> OUTSOURCE YOUR BACK AND FRONT OFFICE OPERATIONS - Multilingual & complex Data annotation for AI companies like 3D, Lidar, video, images, text, audio - Multilingual customer and technical support services with AI + Human agents capability- Data processing services & multilingual UGC content moderation - Human verification & Validation services - Accounting services >> AUTOMATE - AI agents for Customer services or Back office operation with workflow - Automated documents and invoices processing with human validation We can serve our clients in 35 languages, and we existed since 10 years. We propose a hybrid approach, AI + Human solution for majority of our services. We are ISO 27001 and GDPR fully compliant with 5 delivery centers in :> Bulgaria (Plovdiv)> Egypt (Cairo)> Madagascar (Antananarivo)> Philippines (Manila) Some of our advantages :> AI enhanced Solutions > Multilingual 35 languages > Highly affordable > Super flexible on contract duration & ramp up and ramp down > Experienced > Loved by big brands, our portfolio of clients includes many top tier players (worldwide leaders and fortune 500 companies)> Multi-times awarded company and in the IAOP 2025 Global Outsourcing 100.
201 to 500 staff
Sixty K Ltd 60k
ResultsCX is an award-winning BPO and Multi-Lingual Contact Centre Outsourcing company in Bulgaria. From our multiple locations, we currently employ 1,400 professionals, providing a wide range of solutions specially tailored to suit our clients' needs, delivering high quality and value added services to ensure that they stay one step ahead of their competitors. We primarily provide inbound/outbound customer care, technical support and back office. ResultsCX supports multi- channel architecture including voice, live chat, e-mail, web- forms, social, mobile for many recognisable brands, covering sectors that include, telecommunications, entertainment, retail (including food and fashion) and e-commerce, lifestyle, travel & tourism, finance/banking. ResultsCX is currently the only Contact Centre in Bulgaria that has been officially accredited with Investors in People Silver standard.
1001 to 5000 staff
Yource Bulgaria
Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing of administrative and telephony inbound and outbound services. Yet Yource Bulgaria is not just one of the many call centers abroad. Our continuous striving for quality and flexibility has made us unique in several ways. Vision and Mission Our vision and mission are our guiding goals, without them, we would get lost. They enable us to create the company we’ve always dreamed of. They enable us to create a company that will be a great place to be part of. Our vision: Being recognized as the best choice for nearshoring BPO Being recognized as the best choice is an ambitious goal but it’s also what makes us different. We want to include our clients in our strive for customer excellence where sustainable partnerships form the solid base upon which we build. We want to get the recognition that we are indeed the best choice when it comes to nearshored Business Process Outsourcing. Our mission: Proud supplier of honest customer experiences We’re proud of whom we are because we stay true to ourselves and we’re honest towards our customers, consumers and clients. We embrace our strengths. Yource Bulgaria wants to make a difference in the world where customers are always expecting more and better. Customer experience is about empathy. It’s about delivering experiences people love. Experiences based on trust and honesty.
201 to 500 staff
Cxg Business Process Outsourcing
CXG is a fast-growing EU-based BPO provider. Back in 2009 we set out to find the sweet spot between outsourcing and a standard business model. We believe we bring the best of both worlds and help our clients optimize costs and streamline their process. Our team grew from a mere 25 to more than 150 people over five years. The diversity of what we do and the career opportunities we offer have appealed to young and ambitious individuals from all walks of life, different countries and educational backgrounds:* Over 100 multi-lingual employees and native speakers from 10 countries;* 13 highly-qualified teams covering US, Latin America & Europe in 21 languages;* Staff with degrees in fields varying from Economics and Finance, Business Administration, Law, IT, Mathematics, Engineering, Medicine, Sociology, Psychology. CXG is looking for talented, highly motivated team players with a passion for customer service. The positions within our projects are related to using two (sometimes more) foreign languages, having technical or IT experience and interests in finance or marketing. Visit to find out more.
51 to 200 staff
Global Services Bulgaria Jsc
The company was founded in February 2006 under the name TBI Contact Center EAD as a subsidiary of the financial group TBI Bulgaria. At the end of 2007, 100% of the shares of the company were acquired by Tikshoov Group, the largest contact center services provider in Israel. In autumn 2009 the company was taken over by Vienna Insurance Group through TBI Bulgaria AD and ZAD Bulstrad Vienna Insurance Group, which share equally 50%. In 2014 the company joins a project for creating the biggest assistance group in CEE. In relation to this it rebrands and changes it's name from Vienna Insurance Group Contact Center Bulgaria JSC to GLOBAL SERVICES BULGARIA JSC. Ever since along with the proven in time Contact Center services it successfully develops various types of assistance services with the same quality and professionalism GLOBAL SERVICES BULGARIA JSC is part of Vienna Insurance Group. Vienna Insurance Group is a leading Austrian insurance group in Central and Eastern Europe. Out of the border of the national Austrian market, Vienna Insurance Group is represented by approximately 50 insurance companies in 25 countries. GLOBAL SERVICES BULGARIA JSC provides Assistance services and outsourced customer services through inbound and outbound calls for various industries – financial sector, insurance, telecommunications and others. Leading goal in our work is to gain a competitive advantage through professional contact center services like customer care, help desk, telesales, debt collection, market researches, back office services, assistance services, management of data base and others services on request. The mission of GLOBAL SERVICES BULGARIA JSC is to provide best services in the management of business processes and high quality of customer services through a professionally trained team, leading-edge technologies, constant monitoring and performance analysis.
51 to 200 staff
Metrica Ltd
Company specialized in providing outsourced services in logistics and customer services. eCommrece growth provoke us to optimize and propose more effective services to online stores (pick, pack & ship). Our availability of resources allows us to be flexible and be respond to the challenges that each new job brings. The guiding principle for us is that each client is unique and important. This philosophy we use to your customers. Each phone contact, gesture, word, letter, email served by us bear the charge of high professionalism, focus and customer care. We will prove this in response to your trust!
51 to 200 staff
13bik
We are a passionate team of people driven to excel and create real value for our clients. Our mission is to guide our customers to rethink how they run their business and help them improve performance. We focus on sales, customer service, logistics, digital marketing and custom software development. In today’s competitive world organizations are under constant pressure to enhance productivity and develop growth initiatives. We design, execute and maintain innovative and cost effective solutions for other businesses. Our expertise range from creating engaging and successful digital experience to outsourcing entire operations to manage your company. We pride ourselves with personal and long-term oriented relationship development. We provide highly professional customer care, sales support, logistics services and exceptional digital marketing strategies. 13BIK supports multi- channel architecture including voice, live chat, e-mail, web forms, and social media for e-brands in retail, e-commerce, telecommunications and other sectors.
11 to 50 staff
Inteleksys Ltd
Innovative business oriented consulting company concentrated in work with small and middle business. The company is providing different solutions in the IT fields as- Software development (especially Android and iOS mobile and Java platform applications)- Web system development (especially JAVA and Node.JS based application)- IT Support and DevOps. Inteleksys Bulgaria is working in the areas of IT operations and system integrations which could be provided by our experienced engineers even in iSeries and zSeries systems. The Company is facilitating the small and medium business in IT providing the quality and serious type of work which deserves every company and enterprise.
11 to 50 staff
Outsource.Bg Services Ltd
We’re a young team brought together by the outsourcing industry in Bulgaria since it’s beginning in the early What we aim for with this website is to provide a portal to the outsourcing industry in Bulgaria as well as the world, highlighting trends and news and sharing useful videos and trainings. Moreover, we’re constantly expanding the portal to include a list of all outsourcing companies in Bulgaria together with intro videos of them as well as the skillsets they’re looking for in potential employees.
11 to 50 staff
C Care Bg Ltd
Welcome to C Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at different levels of our network (both physical and virtual) and the fact that our employees are geographically spread means that we are a safer, better protected partner. Being a cloud-based center brings us and our clients a number of benefits: • It substantially reduces our operational costs and thus our competitive pricing • We can flexibly respond to staffing requirements and scale fast • We have access to a wider talent pool – we can hire across all geographies • Our employees are more mature, better educated and more experienced than what the typical “brick-and-mortar” model offers • Because of our flexible training procedures we reduce new-hire training time by up to 50% • In comparison to the “brick-and-mortar” model we show better employee retention rates, increase in conversion rates (15% on avg.) and quality scores (10% on avg.) We at C Care BG Ltd. are here to increase your customer satisfaction and loyalty. Get in contact to learn more.
201 to 500 staff
Anagami Digital Accounting
Anagami is a dual-layer accounting and finance partner: Local (Bulgaria & EU operations) Accounting, payroll, tax compliance, and company management for businesses operating in Bulgaria. International (Cross-border & scaling companies) Strategic accounting, tax structuring, and finance infrastructure for companies expanding across multiple jurisdictions. https://anagami.accountants/
51 to 200 staff
Mercatus Outsourcing
Mercatus is an international BPO and ITO service provider delivering tailored outsourcing solutions that help businesses streamline operations, accelerate growth, and achieve their strategic objectives. Our team of experienced professionals brings a wealth of expertise and knowledge across various domains, including- Multilingual Customer & Technical Support (L1, L2)- Back Office Support - IT Support - B2B Lead Generation & Revenue Growth - IT Staffing via BOT (Build-Operate-Tranfer) models - Software Outsourcing Services - Recruitment Process Outsourcing (RPO) As an end-to-end outsourcing partner, Mercatus delivers multi-channel solutions that enable leading brands to connect with their customers globally. We design and execute both inbound and outbound sales and marketing strategies, focused on generating high-quality, BANT-qualified leads and driving measurable business outcomes. Our teams can operate as a fully outsourced sales function or seamlessly integrate with existing in-house teams, providing the flexibility and expertise needed to scale efficiently and effectively.
51 to 200 staff
Quality House
Quality House, established in 2004 with offices in Bulgaria, Serbia, and Romania, specializes in software testing, focusing on three key areas: QA Outsourcing We act as an extension of your QA teams or build new ones, tailoring our approach to fit your processes. Our ISTQB-trained staff quickly deploys skilled engineers for effective support. QA Consultancy We help businesses assess and enhance their QA processes, specializing in test automation and efficient process building. Our solutions ensure high-quality results while adapting to client needs. Professional Courses As the sole accredited ISTQB training provider in Southeast Europe, we offer a wide portfolio of ISTQB courses, along with accredited training for the Certified Professional Requirements Engineering (CPRE)- Foundation Level. Our courses are available in both public and custom formats, designed to meet specific business needs. Connect with us for collaboration opportunities, industry partnerships, and career prospects. Together, we can ensure your software is reliable and exceeds expectations.
51 to 200 staff
