Directory · BG
Outsourcing and Offshoring Consulting in Bulgaria
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Bulgaria. Browse the public index, then filter or export on Kipplo.
Companies
61 on file
Cxg Business Process Outsourcing
CXG is a fast-growing EU-based BPO provider. Back in 2009 we set out to find the sweet spot between outsourcing and a standard business model. We believe we bring the best of both worlds and help our clients optimize costs and streamline their process. Our team grew from a mere 25 to more than 150 people over five years. The diversity of what we do and the career opportunities we offer have appealed to young and ambitious individuals from all walks of life, different countries and educational backgrounds:* Over 100 multi-lingual employees and native speakers from 10 countries;* 13 highly-qualified teams covering US, Latin America & Europe in 21 languages;* Staff with degrees in fields varying from Economics and Finance, Business Administration, Law, IT, Mathematics, Engineering, Medicine, Sociology, Psychology. CXG is looking for talented, highly motivated team players with a passion for customer service. The positions within our projects are related to using two (sometimes more) foreign languages, having technical or IT experience and interests in finance or marketing. Visit to find out more.
51 to 200 staff
Storsendigital
StorsenDigital is a leading company specializing in sourcing top outsourcing talent across Europe. With the growing trend of remote work and digital transformation, the demand for skilled professionals is higher than ever—and StorsenDigital is at the forefront of managing this talent supply and demand. Companies working with StorsenDigital can be confident they’ll gain access to top-tier experts who help bring projects to life efficiently and cost-effectively. StorsenDigital has mastered the dynamics of supply and demand for highly qualified outsourcing professionals in Europe. As demand for specialized skills rises and the technological landscape continues to evolve, partnering with StorsenDigital can be a key success factor for businesses looking to complete their projects efficiently and affordably.
51 to 200 staff
Global Services Bulgaria Jsc
The company was founded in February 2006 under the name TBI Contact Center EAD as a subsidiary of the financial group TBI Bulgaria. At the end of 2007, 100% of the shares of the company were acquired by Tikshoov Group, the largest contact center services provider in Israel. In autumn 2009 the company was taken over by Vienna Insurance Group through TBI Bulgaria AD and ZAD Bulstrad Vienna Insurance Group, which share equally 50%. In 2014 the company joins a project for creating the biggest assistance group in CEE. In relation to this it rebrands and changes it's name from Vienna Insurance Group Contact Center Bulgaria JSC to GLOBAL SERVICES BULGARIA JSC. Ever since along with the proven in time Contact Center services it successfully develops various types of assistance services with the same quality and professionalism GLOBAL SERVICES BULGARIA JSC is part of Vienna Insurance Group. Vienna Insurance Group is a leading Austrian insurance group in Central and Eastern Europe. Out of the border of the national Austrian market, Vienna Insurance Group is represented by approximately 50 insurance companies in 25 countries. GLOBAL SERVICES BULGARIA JSC provides Assistance services and outsourced customer services through inbound and outbound calls for various industries – financial sector, insurance, telecommunications and others. Leading goal in our work is to gain a competitive advantage through professional contact center services like customer care, help desk, telesales, debt collection, market researches, back office services, assistance services, management of data base and others services on request. The mission of GLOBAL SERVICES BULGARIA JSC is to provide best services in the management of business processes and high quality of customer services through a professionally trained team, leading-edge technologies, constant monitoring and performance analysis.
51 to 200 staff
Quality House
Quality House, established in 2004 with offices in Bulgaria, Serbia, and Romania, specializes in software testing, focusing on three key areas: QA Outsourcing We act as an extension of your QA teams or build new ones, tailoring our approach to fit your processes. Our ISTQB-trained staff quickly deploys skilled engineers for effective support. QA Consultancy We help businesses assess and enhance their QA processes, specializing in test automation and efficient process building. Our solutions ensure high-quality results while adapting to client needs. Professional Courses As the sole accredited ISTQB training provider in Southeast Europe, we offer a wide portfolio of ISTQB courses, along with accredited training for the Certified Professional Requirements Engineering (CPRE)- Foundation Level. Our courses are available in both public and custom formats, designed to meet specific business needs. Connect with us for collaboration opportunities, industry partnerships, and career prospects. Together, we can ensure your software is reliable and exceeds expectations.
51 to 200 staff
Mercatus Outsourcing
Mercatus is an international BPO & ITO service and solution provider. We specialize in providing tailored outsourcing solutions to businesses of all sizes, helping them streamline operations, drive growth, and achieve their strategic objectives. Expertise Across Various Domains: Our team of experienced professionals brings a wealth of expertise and knowledge across various domains, including- Multilingual Customer & Technical Support L1, L2 - Back Office Support, Data Entry - IT Support - B2B Lead Generation & Revenue Growth - IT Staffing via BOT models - Software Outsourcing Services As an end-to-end B2B sales & marketing agency, Mercatus provides multi-channel solutions to connect leading brands with their potential customers worldwide. We develop and implement both outbound & inbound sales & marketing strategies on behalf of our clients. We aim to enrich their sales pipelines with BANT qualified leads. We can both work as a remote sales team or support an existing sales team, as we help our clients to increase their market share and maximize their ROI. What our clients achieves- Higher ROI - New BANT qualified leads - Customer growth - Better sales execution - Successful new market penetration & bigger market share - Improved brand engagement
51 to 200 staff
Pontica Solutions
Pontica Solutions is an award-winning company that specializes in delivering outstanding customer experience (CX) and innovative digital solutions to our global clients in 20+ languages. Together with our team of skilled professionals, we have developed a tailored approach that works in synergy with your business needs, ultimately driving transformative growth in the fast-paced digital age. Our biggest asset is our People. Our motto is #wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).
501 to 1000 staff
Ingram Micro Bulgaria
Meet the business behind the world's brands. With Ingram Micro, there's no limit. We reach 90% of the world's population, serving their technology needs. Our team thrive on innovation, creativity, adaptability, and teamwork. Ingram Micro operates in 61 countries and reaches close to 200 countries. We've come a long way since our establishment in Bulgaria in 2012. Starting with just two founding members, we now have a team of over +1300 employees after 11 years of relentless progress. 🤝 We actively engage in events, campaigns, and charitable initiatives, supporting causes that positively impact elderly people, children, nature, and health. At Ingram Micro, we live by our core values: Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our tenets of success are built on the principles of open communication, dignity, and trust. 🤝 To make you feel great at work, in Ingram Micro GBS we have always strived to create a balanced and positive atmosphere where everyone feels like a friend and is ready to help. We bring the best of everyone to the forefront by encouraging initiative, new ideas, and a willingness to learn. As part of our team, we will provide you with stability, security, flexibility, and most importantly - the freedom to be yourself. We seek individuals who share our passion for success, innovation, and integrity. Wherever you are on your career path, we will help you keep going forward!
1001 to 5000 staff
Markam Solutions
At MarKam Solutions, we specialize in providing comprehensive multilingual outsourcing solutions tailored to meet the diverse needs of businesses across various industries including Logistics, Healthcare, Tourism, and Finance. Our global approach allows us to enhance operational efficiency, reduce costs, and improve customer service quality for clients around the world. We expertly manage a range of functions from sales and customer service to data analytics and back-office operations. Our partnership model enables us to seamlessly integrate with our clients' teams, delivering consistent results and driving business success. With a proven track record across multiple sectors and the capability to communicate in multiple languages, we are committed to elevating our clients' operations and helping them achieve their strategic objectives.
51 to 200 staff
Sofica Group, A Teletech Company
Founded in 2004, Sofica Group has become the largest BPO provider in Bulgaria in terms of size, stability and quality of services and one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe. The company is part of TeleTech Holdings Inc.(NASDAQ: TTEC), a leading global provider of technology-based customer engagement solutions. We currently have an operational capacity of 1100 seats split in Sofia and Plovdiv, Bulgaria and Skopje, Macedonia. Our experience allows us to provide leading global and local clients with a broad range of tailored BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing) and HRO (Human Resource Outsourcing) services. The convergence of these diverse types of outsourced services is our main competitive advantage. Our leading position has been founded on the commitment to our team: to our people. A career at Sofica provides a supportive working environment presenting a variety of career growth opportunities. Be sure to take a look at our service offerings to get a better feel for the company or visit our site for current career opportunities – our HR team will be happy to hear from you.
1001 to 5000 staff
Arcanys
Arcanys is a Swiss software development outsourcing company in the Philippines. We specialize in building highly skilled teams of developers for tech-enabled companies big and small, filling their need for robust software capabilities with flexible arrangements that ensure continuity. The vendor-buyer type of relationship is not how we work. We position ourselves as genuine technology & business partners, meaning we treat your goals as our own and are not afraid to speak our minds in the interest of your success. And our customers see the best results this way! See for yourself: https://clutch.co/profile/arcanys#reviews We complement our core expertise with technical and business mentorship, business analysis, UX / UI design, QA, and other delivery and support services. Since 2010, we've helped more than 200 companies worldwide, including 50 startups. In short, our services are the following: • Full-time dedicated teams (software development, testing / QA) • Web and mobile applications development and testing • 24/7 AWS & customer support • Business Analysis & UI / UX design • Machine Learning, Artificial Intelligence & Data Science • CTO on-demand
201 to 500 staff
C Care Bg Ltd
Welcome to C Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at different levels of our network (both physical and virtual) and the fact that our employees are geographically spread means that we are a safer, better protected partner. Being a cloud-based center brings us and our clients a number of benefits: • It substantially reduces our operational costs and thus our competitive pricing • We can flexibly respond to staffing requirements and scale fast • We have access to a wider talent pool – we can hire across all geographies • Our employees are more mature, better educated and more experienced than what the typical “brick-and-mortar” model offers • Because of our flexible training procedures we reduce new-hire training time by up to 50% • In comparison to the “brick-and-mortar” model we show better employee retention rates, increase in conversion rates (15% on avg.) and quality scores (10% on avg.) We at C Care BG Ltd. are here to increase your customer satisfaction and loyalty. Get in contact to learn more.
201 to 500 staff
Parseq
Parseq is one of the largest independent business services and IT providers, with a global client base spanning FTSE 100 financial services companies, major utility providers, leading telecoms operators, manufacturers and local authorities. We employ more than 500 people across eight sites in the UK, Bulgaria and India. We also maintain international partnerships covering eight countries. We make it easy for organisations to digitally transform their processes, improve their operational efficiency, and enhance the customer experience by: • Using automation to help clients optimise their document, financial and payment processing. This includes finance and accounting services, such as credit management and invoice processing; digital back-office services, such as automated cash allocation and digital mailrooms and payment services, including cheque processing. • Printing specialist documents with in-built security features, such as cheques and ballot papers • Providing IT services, including consultancy and project implementation, managed services, software license resale and product support. Every year, we process £36 billion of payments, digitise 70 million documents, print 117 million secure documents and have delivered over 220 IT implementation projects globally.
201 to 500 staff
Bpo Bulgaria
We are independent company of Accountants, Business Advisors and Tax Consultants with office location in Plovdiv, Bulgaria. We are not only an accounting company but also a consulting company providing a wide range of services on all issues regarding our clients’ businesses. Our mission is to offer professional services at competitive prices and support clients by dedicated team delivering personal confidential treatment and advice. BPO Bulgaria is focused on providing outsourced bookkeeping solutions for businesses. Our online services cover the entire scope of bookkeeping needs and the customers have the flexibility to choose what they require. We can quickly adapt to customers’ needs and at the same time ensure quality standards and are flexible enough to use various accounting software such as advance spreadsheets, Xero, Fresahbooks, QuickBooks, Wave, Sage, LessAccounting.
1 to 10 staff
Bulde Ltd
BULDE Ltd. was founded as a Bulgarian-German full-fledged contract manufacturer based in Plovdiv, specializing in the outsourcing of production and assembly of industrial components made from steel, aluminium, plastics, and elastomers. Certified under ISO 9001 and ISO 14001, BULDE combines innovation, sustainability, and energy efficiency with a strong commitment to reliability, demonstrated by an average delivery performance above 95% for all customers. As an independent and neutral manufacturer with no own brands, BULDE focuses entirely on providing tailored solutions for its international clients in Germany, the Czech Republic, Denmark, France, and Switzerland. The company supports businesses that want to focus on their core competitive advantages and outsource lower value-added processes, optimize layouts and free up space, or establish a reliable joint venture in Bulgaria. BULDE delivers end-to-end contract manufacturing solutions, including procurement of raw materials and packaging, production, assembly, warehousing, delivery, outsourcing of machinery and processes, and automation. With steady growth and expanding international partnerships, BULDE is your trusted partner for competitive, high-quality, and scalable manufacturing in Europe.
51 to 200 staff
Direct Services Ltd
Direct Services Ltd is a Bulgarian company for outsourcing services. Striving for continuous development and focusing on our customers’ needs are the foundations of our business model
11 to 50 staff
Inteleksys Ltd
Innovative business oriented consulting company concentrated in work with small and middle business. The company is providing different solutions in the IT fields as- Software development (especially Android and iOS mobile and Java platform applications)- Web system development (especially JAVA and Node.JS based application)- IT Support and DevOps. Inteleksys Bulgaria is working in the areas of IT operations and system integrations which could be provided by our experienced engineers even in iSeries and zSeries systems. The Company is facilitating the small and medium business in IT providing the quality and serious type of work which deserves every company and enterprise.
11 to 50 staff
Kingsland Innovation Centre
Kingsland Innovation Centre accelerates the projects of tomorrow. As the world’s first source for certified blockchain developers, Kingsland Innovation Centre deploys the best trained blockchain specialists in the industry to triage, fault-find or fast-track blockchain projects, helping integrate the cutting edge tech of the future into our present reality. Whether you’re looking to employ a dedicated team of specialists or you’re seeking a third party to manage your projects, we work with clients to select the model that best suits the needs and preferences of their business or project. It is our mission to unite you with the fullest extent of your company’s tech potential. Kingsland Innovation Centre deploys highly-skilled, goal-oriented blockchain developers to work on transformational global blockchain projects. World’s best source of highly-trained certified blockchain developers. All developers have completed the Blockchain Immersion course through Kingsland University, a SACS-CASI accredited institution. Agility to quickly and effectively deploy devs Dedicated project managers for contracts with multiple dev-pod teams. Kingsland Innovation Centre blockchain developers are selected for their skills, talent, and education. Accelerate innovation with Kingsland. Contact our enterprise solutions team today.
11 to 50 staff
Mgsd Pro
MGSD Pro Bulgaria is managed and owned by professionals with a management experience from leading AdTech, Marketing, IT & Financial companies. With over 30 years of background in managing every perspective of a business and experience based across the globe. We provide Employee of Record Services, Outsourced Solutions, and Marketing Services. From launching a team in Europe, extending your operation, or solving your recruitment skills challenge, we can tailor a solution to deliver your requirements. We provide exceptional talent to deliver business results having gone through our robust selection process that ensures your skilled expertise to solve your business challenges and deliver results. A proven safe pair of hands guiding you through the journey. We deliver Talent solutions that make sense and are flexible for your needs. Our Mission Deliver business growth by providing expert services and resources through collaboration, integrity, innovation, fairness, and honesty.
1 to 10 staff
Sixty K Ltd 60k
ResultsCX is an award-winning BPO and Multi-Lingual Contact Centre Outsourcing company in Bulgaria. From our multiple locations, we currently employ 1,400 professionals, providing a wide range of solutions specially tailored to suit our clients' needs, delivering high quality and value added services to ensure that they stay one step ahead of their competitors. We primarily provide inbound/outbound customer care, technical support and back office. ResultsCX supports multi- channel architecture including voice, live chat, e-mail, web- forms, social, mobile for many recognisable brands, covering sectors that include, telecommunications, entertainment, retail (including food and fashion) and e-commerce, lifestyle, travel & tourism, finance/banking. ResultsCX is currently the only Contact Centre in Bulgaria that has been officially accredited with Investors in People Silver standard.
1001 to 5000 staff
Tg Soft
TG Soft is a leading software consultancy, providing services to international clients in the ICT, Cloud, and Infrastructure domains. We help enterprises and startups build and scale software applications by taking over the whole project pipeline or a part of it. To accelerate the business growth of its customers, TG Soft employs a proven combination of classic technologies and the latest tech trends.
11 to 50 staff
Tomi Ren
Tomi Ren is an outsourcing company working with businesses from all around Europe, UK and United States to deliver services in areas like customer support, project management, marketing, software development, engineers and more.
11 to 50 staff
Cadworks Llc
CadWorks+ is formed in 2020 from a passionate team of professional surveyors with extensive experience of over 15 years, working with developers, engineers, architects, contractors, and builders in Survey industry. OUR GOAL is to serve as a provider of variety of Survey, Designing, Digital and Engineering solutions in USA and Bulgaria. The company offers a full range of software and professional expertise in following areas:*CAD designs and workflows *Professional Land Surveying *GIS and Remote sensing *3D Modelling, estimates and calculations
1 to 10 staff
Officeant
OfficeAnt’s focus is on establishing and maintaining rewarding and reliable relationships between our partner companies and their customer base. We are a developing company which specializes in office services that assist your business. Our objectives are - Loyalty to our customers- Respond to our customer needs- Realize the potential of our team- Constant improvement of our services- To grow our company based on our strengths and competence.
11 to 50 staff
Bright Receptionist
Bright Receptionist offers 24/7 smooth and hassle-free instant guest communication for Airbnb and Vacation Rentals. Main services include:(1) 24 / 7 INSTANT GUEST COMMUNICATION: Personalized communication with your guests via chat, email and phone – all answers in less than 1 hour (usually in minutes). Includes also- Screen potential guests - Handle all bookings and inquiries - Organize key exchange and check-in - Coordinate cleanings with your housekeepers - Coordinate technical issues with your technicians - Coordinate day-to-day operations with your local property manager - Deal with emergencies and resolution cases - Manage listings, calendars and availability - Virtual concierge: providing information about the property and the area (2) LISTING OPTIMIZATION FOR AIRBNB, BOOKING.COM, VRBO, EXPEDIA etc- Create a copy for your new or existing listing(s) that provokes action - List your properties on OTAs: Airbnb, Booking.com, VRBO, Expedia etc- Implement strategies to improve your visibility in search engines (3) SYNCHRONIZATIONS, INTEGRATION & AUTOMATION - Synchronize all different channels and platforms you use - Manual check of all details to prevent double bookings on a daily basis (4) REVENUE MANAGEMENT - Develop a pricing strategy adjusted to cover seasonality, early bird & last minute discounts, long-stays etc. with accordance to your location and competition - Daily adjustments of your prices with accordance with your rate plans in order to maximize bookings and occupancy (5) REVIEW MANAGEMENT- Write reviews to your guests - Write answers to your guest reviews - Write answers to your negative guest reviews in a professional manner that leaves a positive impression in your new potential customers
1 to 10 staff
