Prateek Kapoor

Background

About Prateek Kapoor

Team Leader, Customer service-NTT BPO- Ottawa Responsible for meeting or exceeding client goals for quality and performance for assigned programs. This includes positively motivating Customer Service Representatives, monitoring program objectives, providing on-the-job training, creating a team/positive atmosphere, developing overall contact skills and program troubleshooting. Also responsible for the administrative management of assigned Customer Services Representatives, including weekly one-on-ones, 90-day and annual reviews, and completing assigned reports and feedback. Foreign experience: Mjunction Services Ltd. Team Lead, North India • Understanding business requirement for clients and exploring cross and upselling opportunities • Assisting team in achieving the AOP (Annual Operating Plan) and Targets for respective accounts while monitoring account performance in accordance to the developed account plan • Pulling business opportunities from clients for North India, while assisting other regions in obtaining and conversion of leads from respective regions NCDEX e Markets Limited (NeML), India April 2013 to May 2017 Business Development Manager • Responsible for Sales & Business Development for Pan India. • Key Account Manager for INDIAN ARMY Dry Ration Purchase through e-auction Platform for Pulses, Oils, Sugar, Rice and other commodities for PAN INDIA while developing a complete automated RA platform with high efficacy and reduced TAT, higher participation and minimal defaults. • Conduct Demand/Supply collation, Contract notes designing, Membership generation, Auction scheduling and communication, SD collection and hence providing participations rights.