Rami al Nomani

Background

About Rami al Nomani

Rami has more than 25 years of experience gained from working in private and public sectors at local and regional levels in the field of digital enablement and transformation. He is passionate about transforming organizations, digitalizing cities, and creating business value. He is working as General Manager of Digital Transformation with Royal Commission of Makkah City and Holy Sites since May 2021. He focuses on driving internal operational efficiency, leveraging data to support decision making, and providing quality city services. Thus, he established and operated the department including Information Technology, Center for Data and Insight, and Geomatics. Thus, received national and international recognitions including QIYAS 2024 (the 2nd highest growth rate), SAG Award in San Diago USA, and ISO ITSM. Also, he worked as Director General, Integrated Services, leading the design and delivery of the Customer Experience from application to operation in the Economic Cities Authority (ECA). He worked closely with the policy makers and regulators to translate business policies into user-friendly government services focusing on seamless experience and using different delivery channels. He delivered more than 120 service with customer satisfaction of 90%. In 2018, ECA won the Smart Government Service Excellence Award from Middle East Excellence Award Institute in Dubai, UAE. He led one of ECA’s strategic pillars – Serve – by managing a transformation program of 50-million Saudi Riyals to design and develop government services’ architecture and operating model. He successfully digitized around 100 government services. In 2014, the program was awarded the iCMG Enterprise Architecture Award in India for the category “Growing Business in New Territory or New Service Offering”. Previously, he worked for the multinational FMCG giant – Unilever – in its offices in the United Arab Emirates, Turkey and Saudi Arabia. He joined the company as Management Trainee back in and climbed the organization ladder to successive promotions. During his stint with Unilever, he led mega and regional projects including SAP Implementation, ITIL Implementation, Logistics and Distribution Optimization. His last post with the company was Regional IT Strategy and Planning Manager for North Africa, Middle East and Turkey (NAMET). He holds a BSc in Management Information Systems from King Fahd University of Petroleum and Minerals in Saudi Arabia. He leads with Strategic Thinking themes according to CliftonStrengths.