Randy Vilgrain

Background

About Randy Vilgrain

Experienced bilingual professional fluent in English and French, with a successful career in leadership spanning multiple decades. Proven expertise in operations, sales, retail, customer experience, and contact centers. Recognized for highly effective strategies that mitigate risks, build lean teams, and optimize internal operations, financial returns, customer experience, and global output in fast-paced corporate environments. Astute problem solver and collaborative leader, skilled in achieving consensus, motivating teams, and delivering world-class solutions. Passionate about focusing on the 'why' behind our goals and celebrating the 'how' of our achievements. Core Competencies: Profit & Loss (P&L) Cross-Functional Communications Strategy & Sales Governance Relationship Management Global Sustainability Salesforce Transformation Metrics & KPIs Budgets & Forecasts Consumer Behaviour Performance Enablement Interpretation & Integration Process Streamlining Coaching & Mentoring Strategic Planning Data Analysis Culture & Change Leadership Alliance Building Growth Mindset TECHNICAL SKILLS: Microsoft Office Google Suite Hubspot Avaya & 3CX Call Center Live Chat ZendeskSAP JDE – Enterprise Resource Planning (ERP) ASW Salesforce CRM POS Software & Systems