Ray Cummings
Implementation Engineer at Calabrio, Inc
Based in Detroit, United States
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Seniority
Staff
Department
Information Technology
Location
Detroit
Industry
Software Development
Company size
567
Contact information
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r•••••••@calabrio.com
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Background
About Ray Cummings
SYSTEMS ENGINEER with extensive expertise in providing engineering support for COTS (commercial off-the-shelf) Workforce Optimization/Workforce Management (WFO/WFM) and Desktop Process & Analytics (DPA) software. QUALIFICATIONS • Following Quality Management System (QMS) processes, engineered and supported technological capabilities that were components of Business Process Outsourcing (BPO) client offering • Expertise with COTS Workforce Optimization/Workforce Management and Desktop Process & Analytics software • Deployed and supported Citrix Presentation Server/XenApp in lab and production environments • Experience leading multiple desktop and network support teams • Expertise with Microsoft (MS) Windows Server (NT, 2003) • Experience writing and conducting office productivity software training
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