Reshma Khatokar
Senior Customer Success Manager at Palo Alto Networks
Based in Netherlands
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Seniority
Manager
Department
Customer/Client Service
Location
Netherlands
Industry
Computer and Network Security
Company size
19K
Contact information
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r•••••••@paloaltonetworks.com
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Background
About Reshma Khatokar
Management Professional with over 9 years of experience in the IT products and services industry with key focus on enhancing Customer Experience and Success. A passionate problem solver with experience working with strategic customer accounts and cross-functional teams across geographies to drive success, adoption, and renewals in SaaS business. Motivated to work closely and function as a bridge between both product teams and customers to identify key pain points and assist in designing creative solutions to achieve Customer Delight by delivering the right value at the right time. My key focus has been enhancing Customer Experience and Success of strategic accounts across EMEA, APJ and Australia by developing trusted relationship with executives/staff and working through their identified Success Plans. Deep understanding of Process Automation and Improvement techniques with experience designing & delivering RPA solutions. Blending technology skills with extensive Agile/Scrum experience.
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