Richard Click
Client Solutions Program Manager at Alorica
Based in Spokane, United States
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Seniority
Manager
Department
General Business & Management
Location
Spokane
Industry
Outsourcing and Offshoring Consulting
Company size
72K
Contact information
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r•••••••@alorica.com
Phone
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Background
About Richard Click
More than 20 years of sales and service BPO management experience. At each stop along my tenure, I have successfully led, supported, and analyzed training results. I have proven results in building internal and third-party relationships through performance, identifying opportunities for both growth, savings, and developing/executing plans that promote win/win results. I have worked closely with telephony and workforce management teams to ensure the expected handling of inbound calls and chats. Additionally, I participated in the selection process for hiring call center staff, from agent to manager and have supervised the day-to-day operations and development for teams from 4 – 100 agents/managers.
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