Roberta Pomponio

Background

About Roberta Pomponio

Mission-driven leader with 15+ years of experience spanning K–12 education, SaaS customer success, and strategic district partnerships. A skilled instructional leader who leveraged EdTech tools before, during, and after the pandemic to enhance student engagement, promote inquiry-based learning, and drive academic success. Proven track record of leading high-impact onboarding, adoption, and renewal strategies across diverse school systems. Known for building trust with stakeholders, developing scalable systems, and using data to inform decisions that improve retention, expansion, and long-term partner outcomes. Core Competencies: Client Relationship Management • Building trusted relationships with K–12 stakeholders • Managing portfolios of school districts and enterprise accounts • Delivering data-informed business reviews and performance insights Customer Success & Engagement • Leading onboarding, training, and scalable client support • Driving adoption and usage across large, complex accounts • Designing thoughtful customer journeys and lifecycle strategies Strategic Growth & Program Leadership • Identifying opportunities for renewals, upsells, and program expansion • Collaborating across sales, marketing, and implementation teams • Navigating multi-stakeholder environments to scale impact Communication & Cross-Functional Collaboration • Facilitating workshops, presentations, and stakeholder engagement sessions • Partnering with product, implementation, and data teams • Leading webinars, conferences, and virtual events that build community and capacity Tools & Platforms: CRM & Success Platforms: Salesforce, HubSpot, Gainsight, Zendesk, Gong Data & Analytics: GSheets, Tableau, Looker Productivity: Google Workspace, Zoom, Slack, Asana LMS: Schoology, Google Classroom