Rohan Chalke

Background

About Rohan Chalke

Lupin ( Central service desk )(1.2 years experience)(Impact and future focus payroll) Responsibilities: • Work on ITSM ticketing tool. • Handling Active directory and AZURE portal for checking user group. • Reset Windows password using Active directory. • SOC (Security Operations Centre ) follow up we are taking on mail for all location • Checking SOC tickets. • All location down time communication we send on mail. • Also generate SLA and incidence ticket reports using excel. • Transfer ticket to responsible team. Desktop Support Engineer L1 Track IT consulting Solution (Since 14Sep) • Installed, upgraded, and verified software applications. • Laptop Formatting, Laptop driver update, Basic troubleshooting • Managed laptops, desktops, and printer (Printer installation). • Outlook 365 Configuration Remote Support Engineer (6 Months experience) WIPRO (Since Jan2022 to Jun2022) • Installed, upgraded, and verified software applications. • Assisted end users in using new and existing technology; provided coaching and one-on-one training. • Managed laptops, desktops, and printers. • Authored second-line support team manuals and maintained support standard operating procedures. • outlook configuration Network Support Engineer • Sai Balaji Network (five net service)-(Since Jan2021 to Dec2021) Responsibilities: • Maintenance & troubleshooting of the LAN/WAN, routing. • Provide Level-1 support to troubleshoot by use of domain • Monitor performance and ensure Network availability and reliability