Romika Sachdeva

Background

About Romika Sachdeva

Thanks for visiting my professional profile. With over ten years of experience in project management and IT service management at Accenture (a leading global professional services company), I am actively seeking new opportunities in New Zealand. I'm excited to share that I already hold a JSV (NZ Resident Visa), which means I am visa-ready and can join your team immediately, making the hiring process seamless for your organization. In addition to my visa status, I bring a wealth of expertise to the table. I hold an MBA (Master in Business Administration) degree and possess multiple certifications, including ITIL V4 & V3, Certified Scrum Master, and PMP Training. These certifications underscore my proficiency in delivering IT services and solutions with excellence and agility. As a Project Management Professional, I have a proven track record of collaborating with senior leadership to enhance processes, manage risks and budgets, and consistently meet key performance indicators. My dedication and interpersonal skills have earned me recognition on multiple occasions. In my role as an IT Service Management Specialist, I excel in reviewing and ensuring the effectiveness of service level agreements, handling major incident calls, conducting root cause analysis, and resolving client escalations and inquiries. I lead a team of eight professionals and work closely with various technical teams and vendors to ensure prompt action and reporting. My passion lies in enhancing customer satisfaction and delivering tangible value to the business. If you're seeking a dedicated and experienced Project Management Professional for your team in New Zealand, I'd love to connect and explore potential opportunities. Feel free to reach out, and let's discuss how I can contribute to your organization's success. Regards, Romika Sachdeva roma.sachdeva19@gmail.com