Ron Afable

Background

About Ron Afable

I am a tenured global contact center sales, operations, and customer care professional leveraging 10+ years of inbound/outbound contact center success. Accustomed to driving business development initiatives and operational excellence in competitive environments, my experience includes account management excellence and team development/management, driving high-margin profits. I am a disciplined self-starter who is known for high integrity and a strong work ethic. Experienced Chief Operating Officer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Support, Offshoring, Art, Contact Centers, and Outsourcing. Strong operations professional with a Bachelor of Arts - BA focused in Mass Communication/Media Studies from Notre Dame of Dadiangas University. Specialties and Notables: • Quota achievement/overachievement • Contract negotiations and revisions • Rapid expansion • Resource management • Sales training • Business development in emerging markets • Business process redesign and development • Igniting stagnant business • Contact center management • Inbound/outbound/web-based centers • Start-ups/turnaround management • Change management strategist • CRM • Employee engagement, motivation, retention, and recognition • High-stress/high-expectation environment management • High-volume sales process management • Growth and profitability • Instructional/training design • Customer insight and experience excellence • Customer loyalty and retention programs • Multi-cultural, multi-channel, distributed workforce management • Cross-functional team building, development, and leadership • CSAT, AHT, KPI improvements • Organizational change management • B2B/B2C • Benchmarking and performance metrics • Operational metrics creation and implementation • Creation of success-based cultures • Process modeling and improvement • Strategic account relationship management • Superior client-facing skill