Rory Anders

Background

About Rory Anders

Building relationships, making a difference, achieving targets: I am a highly motivated, driven and enthusiastic professional with a strong desire to pursue a career to compliment my diverse skill set along with ambitions to develop myself further. I enjoy working as part of a team or independently to deliver against key business drivers, setting both high personal and team standards. Acting with integrity to balance any conflicting goals, I am an effective communicator, an enthusiastic quick learner with the eagerness to learn new skills and take on new challenges. Key skills: • Driven, ambitious and competitive individual • Supportive, willing and eager team member • Honest, reliable and hardworking • Confident generating and developing relationships • Numerate and IT literate • Use my own initiative to solve complex tasks • Good communication, negotiation and influencing skills • Strong Stakeholder Management skills and the ability to challenge and communicate effectively at any level to highlight risks and offer solutions to improve the performance delivery of the forecasted plan. • Skilled in using all computing software, including ICS, Avaya/WFM, Tableu, SAP, AWS, CCMA, Five9, MitreFinch and all Microsoft office programs. • Full understanding of Workforce planning process • Perform to high professional standards • Proficient planner and organiser • Self-motivated and always eager to learn and improve • Excellent time management skills • Strong understanding of a contact centre • Attention to detail and perfectionist nature