Roy Gaskill

Background

About Roy Gaskill

In a few words I am competitive, creative, enthusiastic, and ambitious. Professional SummaIn a few words I am competitive, creative, enthusiastic, and ambitious. Professional Summary I have spent the majority of my working career in the customer service, sales and complaints within the communication industry. Skills and Abilities My career and educational experiences have equipped me with the ability to communicate effectively with anyone in a wide variety of situations. The telecommunications industry is constantly evolving and fast-paced. I thrive under pressure, consistently meeting deadlines by proactively managing my time, organising and prioritising tasks to achieve targets on schedule. I have contributed to several project teams, trialling new systems and processes that have since been rolled out. I work well as part of a team while also being confident in using my own initiative, particularly when solving problems. • Customer Service As a Customer Care Advisor and Retention specialist, I work closely with customers every day, consistently delivering high levels of satisfaction. I regularly exceed expectations, receive excellent annual reviews, and achieve world-class NPS results. Leadership I have successfully served as a Team Leader and Aspire Manager. These roles have taught me how to inspire teams to meet business objectives, while also supporting the development of their skills and knowledge. My leadership has delivered measurable results, including an average 10%-15% performance improvement across my teams. Engagement Having worked on and managed multiple engagement initiatives, I have developed effective methods to motivate and connect with colleagues across the business, boosting overall morale. I have also been responsible for organising and running large-scale events. Dispute Resolution Currently as a Dispute Resolution Executive, I handle complex customer complaints and billing disputes in full compliance with strict Ofcom-regulated guidelines and internal procedures. I consistently meet demanding performance targets while minimising appeals, ensuring fair, timely, and satisfactory resolutions for both consumer and provider. Digital Design I have full training and hands-on experience with Adobe Creative Cloud and Apple’s Final Cut Pro, having invested significant time mastering these tools.