Roy Michael Joseph

Background

About Roy Michael Joseph

As a Systems Engineer at Cognizant, I provide end-to-end IT infrastructure support for TJX Canada, a leading retailer of apparel and home fashions. I manage and maintain the store labs, server rooms, QA test environment, and QA servers, as well as the IT asset management and end-user systems support. I also oversee a small team of IT support specialists, ensuring seamless operations and optimizing productivity throughout the organization. I have 7+ years of experience in IT infrastructure, end-user support, and project management, with expertise in Windows servers, databases, LAN and WAN networks, network security systems, intrusion detection, and data backup. I am proficient in unified endpoint management using Microsoft Intune and SCCM, and I hold certifications in ITIL, Microsoft, and AWS. I have successfully handled critical infrastructure projects, such as maintaining and upgrading the Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) systems at Toronto Pearson Airport, and optimizing operations at a fully automated hi-tech food manufacturing plant. I am passionate about delivering high-quality IT solutions and contributing to organizational success.