Salma Yasser
Assistant Quality Assurance Manager at Tp
Based in Cairo, Egypt
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Seniority
Manager
Department
Other
Location
Cairo
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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s•••••••@teleperformance.com
Phone
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Background
About Salma Yasser
A dedicated Quality & Transformation Lead with 10 years of BPO experience. Having profound expertise in quality assurance and process transformation in the contact center industry, I have been specialized in implementing and driving quality processes across multiple projects adhering to the COPC standards, acquiring projects certifications based on the latest 7.0 release. Successfully led and carried out onboarding new projects putting in place thoroughly developed deployment plans accomplishing a dual purpose of seamlessly adopting quality standards and delivering consistent KPI achievement. Leveraging the application of Lean Six Sigma Methodologies, being Green Belt certified along with the current automation efforts. I take pride in upskilling and developing my team's capabilities through guided trainings and enhancement plans to ensure continuity and mutual growth.
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