Sam Houston

Background

About Sam Houston

Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans."- Ken Blanchard I am passionate about turning customers into fans. Regardless of size or market, customers are the heart of every business and the best way to grow a business is by creating customers who rave about the product, how it was delivered, and the support they receive. I help growth companies build high-performing service delivery, implementation, and support teams. My technical background allows me to bridge the gap between engineering, operations, and sales to create solutions that make customers successful. By streamlining processes and creating a culture of continuous improvement, we generate consistent, repeatable, high quality results. I have lead high-performing, successful organizations across all phases of the customer lifecycle, including customer success, software delivery, project management, implementation, and support organizations in the healthcare, public safety, and ed-tech sectors from startup through acquisition. Core Competencies Executive Leadership Strategic Planning Customer Experience Relationship Management Project Management Process Improvement Team Building Talent Development Communication