Seniority
Staff
Department
Information Technology
Location
Burnaby
Industry
Utilities
Company size
2.3K
Contact information
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s•••••••@fortisbc.com
Phone
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Background
About Sam Rezaei
HIGHLIGHTS OF QUALIFICATIONS • An experienced Technical Analyst 2 with experience in large organizations for 20 years in different positions • Experienced in configuration and maintenance of Networking, Storage, Infrastructure Servers, applications, and operating systems. • Bachelor’s degree in computer engineering • A team player who can collaborate with users and colleagues to find effective solutions. TECHNICAL SKILLS • Skilled in Active Directory administration, including creating user accounts, configuring permissions, and managing security groups to maintain efficient and secure access for users. • Proficient in managing and troubleshooting Genesys Interaction Desktop (CIC) in FortisBC Willingdon Park Call center environment, addressing user issues, performing troubleshooting, and collaborating with application support specialist for server-side resolution. • Experienced in software deployment and configuration for desktop and laptop environment, handling OS updates, application installations, and user-specific setups. • Working Knowledge of Microsoft Azure and Office 365 • Installation, configuration, administration and troubleshooting Windows desktops and servers: Windows 7, 10, 11, 2008 R2, 2012 R2, 2016 • Configuration and troubleshooting Windows Server features and services and Microsoft Exchange • Knowledge of Layer 3 Switching and Routing
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