Sam Vickers

Background

About Sam Vickers

I am passionate about delivering a world class service which I’m always looking to improve. I do this by engaging with the business at all levels and across all departments. I never assume I know what is important to our customers, or what they think, and so constantly drive for the Service Delivery function to build relationships and design services with these customers in mind. I have experience in turning support teams from reactive functions to proactive, customer focused teams, motivated by making processes efficient and the business as productive as possible. I have been in Service Delivery for 13 years where I have progressed from a number of support roles to now more managerial and strategic roles where I relish the opportunity to make a real impact to the way we deliver IT services. I thrive on the challenge of being a leader and get the best from my team. I maintain my team’s on-going development by ensuring they understand my expectations, often in the form of timed and measurable objectives.