Sandra Decottignies

Background

About Sandra Decottignies

Experienced, team-oriented Information Technology Senior Manager with 32+ years of proven success offering a high-quality and reliable IT User Services and Support to allow every Microchip employee to excel. Successful at implementing 3 new teams (60 team members) in Microchip - Global Service Desk - Support Level 1 (Philippines)-> 1 manager + 40 team members : Dispense fast, efficient and high-quality First-Level technical support that caters user queries, issues or requests. Support Level 2 (Rousset-France)-> 1 team member - Asset Management Team - ITAM (Philippines/US)-> 1 manager + 14 team members: Deliver more secured and optimized IT Assets for Microchip- IS operation Quality team (Malaysie)-> 1 manager + 2 team members: Provide best customer experience by increasing end-user's confidence towards IT Operations credibility through quality services, continuous improvement and work efficiency. Successful at developing corporate policies, implementing standard processes and defined KPIs to effectively support Microchip users and the ability to think creatively, execute, and drive continuous improvement and innovation. Outgoing and proactive personality that is conducive to high quality customer and vendor relations, as well as team playing.